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We are
dedicated to providing you with a highly
enjoyable membership and excellent service. Our top priority
is to provide you with courteous, helpful service with any and
all membership related questions.
Please take a moment to review the
frequently asked questions listed on this site. In most cases
you'll be able to resolve your problem quickly and easily
through this site. If a solution to your problem cannot be
found on this site, please contact us. A customer service
representative will contact you promptly to help resolve your
problems. Your happiness is our top
priority! |
Billing
Questions
 1. What company
name will I be billed by?
Answer: Your credit card will be discreetly billed by
"SegPay.com", "CCbill.com" or "ezbill.com". If you have
paid by check you will be discreetly billed by "CCbill.com" or
"SegPay.com".
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3. How does
billing work on the Trial membership I purchased?
Answer: Many of our sites allow you to purchase a low cost trial
membership that is good for a specified number of days. Trial
memberships upgrade automatically to the standard monthly
membership plan unless you cancel within the trial period (the
specified number of days from which you purchased your trial).
Please refer to the Terms and Conditions of the website that
you joined for further
information.
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4. How often will
I be charged for your services?
Answer:Your
account will be charged every thirty days from the day you
originally subscribed. For example, if your account was
activated on October 15th, your credit card will be
automatically charged again on November 14th. If you cancel
your account before that time, we will not renew your account.
Instead your account will expire on that date. For example, if
you were activated on October 15th and we receive your
cancellation on October 30th, your account would expire on
November 14th. If you joined on trial basis, the 30-day
billing cycle begins at the end of the trial unless you cancel
within the trial period.
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Technical
Issues
1. Browser
Settings
Answer:
Our sites are designed with Internet Explorer users in
mind.
Please make sure cookies are on:
It appears
that your browser has cookies enabled.
Please make sure your javascript settings are turned
on:
It appears that you have Javascript enabled
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2. Firewall
Settings
Answer:
Please verify that your Personal Firewall settings are
correct:
Firewalls, such as Norton Internet Security, are
generally good things to have, but they sometimes interfere
with our site. If you are behind a firewall contact your
network administrator to see if you can have direct access to
the internet from your computer. If you have a personal
firewall, disable it while you are visiting our website, and
turn it back on when you
leave.
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4. Adware
Information
Answer:
Adware can hijack your internet browser and may prevent
you from accessing our websites properly.
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5. Video
Plug-ins
Answer:
Windows Media Player- Is a technology that produces
streaming video and audio files. The WM player will play most
types of movies including its native Advanced Streaming Format
(ASF), WAV, AVI, Quicktime and RealOne formats. A good
all-around choice.
Quicktime- An audio/video technology developed by Apple,
but can also play on any PC. Its versatility and quality of
playback are outstanding and its ability to compress large
movies into small files is remarkable. You don't need the
professional version to watch video, just download the free
one.
RealOne Video- A streaming technology developed by
RealNetworks for transmitting live video over the Internet.
RealVideo uses a variety of data compression techniques and
works with both normal IP connections as well as IP Multicast
connections. You don't need the professional version to watch
video, just download the free one.
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6. Web TV
Answer:
WebTV does not currently support our
websites.
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Password Problems
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